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FAQ about COVID-19 in China

Q: Are you working now?

A: Yes, we are. All office people are working at home for the moment. Factories are resuming work in coming weeks.

Q: Can you provide samples?

A: Yes, we can. We can go to office with precautions taken. Standard quality swatches and samples can be arranged. Also international couriers are working now.

Q: Can you start production then?

A: No, we can’t, at this moment. We will have to wait for government’s further notice regarding factory reopen(possibly in 1-2 weeks).

Q: Is it safe to receive a letter or a package from China?

A: Yes, it is safe. People receiving packages from China are not at risk of contracting 2019-nCoV.
From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages.

from WHO, https://www.facebook.com/WHO/posts/2890957404282957

Q: Am I at risk for COVID-19 from a package or products shipping from China?

A: There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. Two other coronaviruses have emerged previously to cause severe illness in people (MERS-CoV and SARS-CoV). The virus that causes COVID-19 is more genetically related to SARS-CoV than MERS-CoV, but both are betacoronaviruses with their origins in bats. While we don’t know for sure that this virus will behave the same way as SARS-CoV and MERS-CoV, we can use the information gained from both of these earlier coronaviruses to guide us. In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available.

from CDC, https://www.cdc.gov/coronavirus/2019-ncov/faq.html